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Orders & Returns

Have questions about a recent order or would like to change something? Try the links below.

Shipping Options

We use a combination of shipping carriers to ensure the safest, quickest delivery of your items with online package tracking.


Shipping Cost

Shipping costs are calculated based on the weight of the item(s), shipping destination, and level of service option you select during checkout.


Order Processing Time

All orders submitted by 12 p.m. Central Standard Time (CST) Monday through Friday usually ship the same day.* Orders received by 12pm CST usually ship the following business day, orders placed after the Friday cut off will ship out Monday. Holidays and severe weather may delay processing time.

*To ensure quality and freshness, oil is packaged when the order is received. Manuals are printed when the order is received. Due to the fulfillment process, orders containing oil and/or manuals may take 48 business hours to ship.  

Shipping Timing

Below is a breakdown of the shipping options that are offered:


Standard Shipping: Arrives in 3-5 business days

Expedited Shipping: Arrives in 2-4 business days

Ship to Dealer: Arrives at the dealership between 2-7 days 

Freight Shipping: Arrives within 3-5 business days  

Please note: Shipping times vary based on destination, weather, and holidays.


Freight Shipping: Freight delivery is reserved for large, heavy, or oversized items. We partner with multiple freight carriers to ensure your items are safely loaded onto a truck and delivered to your home. Polaris currently offers To the Door delivery for all freight items.


To the Door Delivery:

·         If living in a home, your item(s) will be placed outside, as close to your front door as possible.

·         If living in an apartment, your item(s) will be placed outside your individual unit. Your presence may be required if the driver needs access to the area outside of your building.

·         Your item will be left in its original packaging from Polaris.

·         You will receive a text message and email from the freight carrier with an estimated delivery date


Shipping Exceptions

We currently ship to U.S. and Canada addresses, including Alaska and Hawaii. Unfortunately, we cannot ship to P.O. boxes, APO/FPO/DPO addresses, or international addresses. We apologize for the inconvenience.

  • Canada: We cannot transfer the contents of your cart from the United States site to the Canada site. If you're trying to ship to Canada, you need to switch to one of our Canadian sites and reenter the contents of your shopping cart:

  • Mexico: We currently do not ship to Mexico.

  • Outside of North America: We currently only fulfill orders within the United States and Canada. Sign up to receive updates about Polaris products and commercial activity.



How Can I Contact Polaris?



Mon–Fri, 7am–7pm CST